Support
Email support@barrettapps.com. Please include your shop's address (yourshop.myshopify.com) and, if it's about an order, the order number and what the screen said. We usually reply within one business day.
PackSure – common questions
What scanner do I need?
Any USB or wireless (dongle) barcode scanner in its normal keyboard mode, with Enter after each scan. No scanner yet? Type the code into the scan box and press Enter.
Do my products need barcodes?
Yes, in each variant's Barcode field in Shopify. Items without a barcode can still be counted by hand on the packing screen.
Can I open orders without clicking?
Yes. Scan the shipping label, the order barcode on the packing slip (the app's Getting started page has the code to add it), or the first item. Finished orders open the next one by themselves.
My shop doesn't ship hazardous materials.
Switch hazmat off in the app's Settings. Labels are then only checked to belong to the right order.
Does the app buy shipping labels?
No. Keep using your shipping app; PackSure checks the box before it ships.
What counts toward my plan's monthly orders?
Each order the app finishes and tags as packed counts once. Opening, scanning or re-checking an order that's already tagged doesn't count again. The count starts over on the 1st of every month. Change plans any time from the app's plan page in your Shopify admin.
Can I use my own word instead of "Packed"?
Yes. Pick the tag name in the app's Settings, for example "Boxed" or "Ready to ship".
ScentMap – common questions
How do I write notes so the app finds them?
Put rows like "Top notes: Bergamot, Pink Pepper", "Heart notes: Rose" and "Base notes: Vanilla, Musk" in the product description. "Top:", "Middle notes", a table, a bold label on its own line, or notes written inside sentences all work. Scents without top, heart and base can use one line: "Scent notes: vanilla, amber and sandalwood".
A note shows a "?" in the review list.
The app doesn't know that word yet. It still shows on the product page, but isn't in filters or note pages. Add it under Settings → Your own note words, with the main note it belongs to (for example "hojicha = Tea"), then read your products again.
The notes don't appear on my product page.
Add the "Scent notes" block in your theme editor (the app's Home page has a button that opens it with the block added), and make sure the product's notes are shown (Review notes → Show on store).
How do I add the "Notes" filter?
In Shopify's free Search & Discovery app: Filters → Add filter → choose "Main notes" (product metafield) → name it "Notes" → Save.
What happens if I uninstall?
The note fields, "note-" tags and note pages stay in your store, so filters and pages keep working. To remove them first, use "Hide notes" and "Remove all note pages" in the app.
What counts toward my plan?
The number of products whose notes are shown on your store. Hidden products and products without notes don't count. Change plans any time from the app's plan page in your Shopify admin.